Shipping
We ship from our warehouse in South Carolina.
United States: Free shipping on every order. No minimum.
International: We ship to most addresses worldwide. A few products may have destination limits. International orders can pick up customs duties or import fees at delivery. Those charges sit with the carrier and local customs, not with us, so we cannot quote them ahead of time.
We only collect sales tax for South Carolina residents.
Returns
We want you to love what you ordered. If the fit is off, the color reads differently in person, or it simply is not right for you, you can return it.
Most items can come back within 30 days of delivery for a full product refund when they meet the condition below. We do not charge a restocking or return processing fee.
What we accept
- Fit that does not work for you
- Change of mind or “not quite right”
- Wrong item, wrong size we sent, or a defect (we cover return shipping in those cases for US orders)
Condition (this is the important part)
Returns must be unworn, unwashed, and free of perfume, makeup, deodorant marks, pet hair, or outdoor wear. Keep original tags attached when the item shipped with tags. Include any dust bags, spare buttons, or packaging that came with the order when practical.
We built this rule so you can try things on at home with care, not so a piece can go out for an evening and come back. Jackets and layers all follow the same standard.
If an item comes back worn, washed, damaged, or missing tags in a way that stops us from reselling it as new, we may decline the return or refund only what we can still offer after inspection. When we are unsure, we will write you before we finalize anything.
United States
US customers get free return shipping on eligible returns that meet the condition above. If we sent the wrong size, the wrong item, or something defective, we cover return shipping as well.
International
International customers are welcome to return eligible items within 30 days under the same condition rules. You arrange and pay for shipping the package back to our South Carolina warehouse. After we receive and inspect the return, we refund the product price (and original shipping only if we charged it). Any customs or import charges on the original order are not refundable.
How to start a return
Email help@miamelon.com with your order number and what you would like to return. A short note on fit or why it did not work helps us improve sizing guidance. We will reply with simple next steps. You can also use our Contact Us page.
Refund timing
Most refunds finish within about two weeks after you hand the package to the carrier. That window covers transit to us (often 5–10 business days), our inspection (about 3–5 business days), and your bank (often 5–10 business days). Many refunds land sooner.
Questions about fit, fabric, or care before you decide? Write us at help@miamelon.com. We would rather help you choose well than process a return you did not need.